Return & Refund Policy

At WULILI, customer satisfaction is our priority.

Return Period

You may request a return within 30 days after receiving your order.

Return Conditions

To be eligible for a return:

• The product must be in good condition.
• The product must include original packaging, accessories, and manuals.
• Proof of purchase is required.

Non-Returnable Items

Products that have been installed, damaged, modified, or used improperly may not be eligible for return.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you about the refund status.

Approved refunds will be issued to your original payment method.

Refund processing time may vary depending on your bank or payment provider.

Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 7 days after delivery.

Please provide:

• Order number
• Product photos
• Description of the issue

Our support team will assist you with a replacement or solution.

Replacement Policy

If your product has a quality issue, we will provide a replacement or appropriate solution to ensure your satisfaction.

Email:
xinwulili@outlook.com